"A wonderful experience, a delight of an instrument!"
The sound is quite good--slightly tinny, but the guitar has good sustain, a crisp sound, and the pick-ups handle gain/distortion better than my $800 Stratocaster. Over all, you get a real quality rock sound out of the Epiphone SG 400. Playing through a Marshall, I am very satisfied with the razor-sharp sounds I get. Good lead or rhythm guitar.
The guitar (neck and body) is constructed of a single piece of mahogany. It's a simple but nice set up, with no gadgets. But it's a quality instrument, with decent hardware, stays in tune, good sustain. The pick-ups really handle distortion well without getting muddy. I was impressed.
Ease of Use:
The action is low, the neck fast, the body light. The high frets are hugely accessible. The bridge is a quality set up. The guitar is extremely playable, and would be ideal for either the novice or the accomplished player. I've played for 20 years, and I'm excited about this instrument.
I received my instrument playable out of the box, flawlessly assembled and in an unblemished condition. It's a well constructed guitar, and provided, like any instrument, you show some respect for it, should last you for a long time.
I've not yet dealt with an Epiphone representative, so I can't speak to the level of support. But I don't feel I'm holding an instrument on the verge of falling into disrepair, so I don't expect to need any support.
Over 20 years, I've owned 6 guitars, from Charvel, to Fender Stratocasters, to Takamine, as well as an ESP bass. I love this Epiphone SG, and it's a pleasure to play and compose with. The Epiphone SG 400 is an outstanding value for the money. You should not be disappointed by this choice.
The Wow Factor:
Great looking and great feeling instrument. Great pick-guard. If a demon had a guitar, he'd have an SG. What else can you say? I'm a Beatles guy, and even I think it's a fierce body.
The guitar is what it is, no bells and whistles. But I wouldn't change anything in its fundamentals. I expect to have fun with this instrument for years to come. One usually gets what one pays for, and perhaps the higher-priced Gibson SGs are of superior quality. But I would in no way dismiss the value of the Epiphone SG. Having played it at length now, I would not trade it for anything. It's a blast.