"iBeam : Solid Performer"
Far superior to typical undersaddle transducers---less "quack", more open, woody sound. I have this pickup installed in two of my performing guitars, use a LR Baggs Para Acoustic DI preamp & an A/B box. I get the sound I want, for the most part.
Comes with a good quality endpin jack.
One of mine is over a year old and still works like new. Nothing to wear out. Once installed, it's out of sight, out of mind.
Have not had need for support. It works the way it's supposed to.
All of these cost too much---but compared to comparable products, I think it's a good value.
The Wow Factor:
It's a pickup, not a sports car.
Considering the addition of condensor mics to open up the sound a bit, when I can afford it. Overall I am very pleased with this product.